Last revision: 19th October 2016 TERMS & CONDITIONS § 1. VERIFICATION § 3. DELIVERY § 4. PRODUCT DESCRIPTIONS § 5. SERVICE TYPES § 7. LIABILITY & DISPUTES § 8. RESTRICTIONS INTRODUCTION ItemForge offers services of improving in-game heroes (characters) and acquiring virtual items and currencies which only exist in virtual worlds of online games.
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Virtual goods have no physical form so Buyer does not receive any real life items. ORDER PROCESS Time between payment and completed delivery is true to described value in case of 97% of the orders, both verifications usually take less than 15 minutes (if Buyer provided all the necessary and correct information) and are initialized via eBay message. 1) Payment received 2) Payment verification within 24 hours (possible request for verification may reset 24 hours verification timer to zero, repeated until it is successful) Example: 60 minutes delivery product, payment did not clear immediately and Buyer receives request for verification after 5 hours, Buyer successfully sends it after 12 hours (17 hours since payment), estimated order information verification from that moment is again within 24 hours (maximum of 41 hours since payment in this case). 3) Order information verification (game mode, login information etc.) a) Within described delivery time (possible request for more information or action, may reset described delivery timer to zero, repeated until it is successful). Example: 60 minutes delivery product, Buyer receives request for more information after 50 minutes, Buyer successfully sends it after 2 hours (2 hours 50 minutes since payment), estimated delivery from that moment is within 60 minutes (maximum 3 hours 50 minutes since payment in this case). B) Within 24 hours for Power Leveling (possible request for more information or action, may reset 24 hours timer to zero, repeated until it is successful). Example: 3 days delivery Power Leveling, Buyer receives request for more information or action after 50 minutes, Buyer successfully sends it after 2 hours (2 hours 50 minutes since payment), Power Leveling will start within 24 hours and estimated delivery from that moment is additional 3 days (maximum 4 days 2 hours 50 minutes since payment in this case).
4) Order is being fulfilled within described delivery time. 5) Buyer is notified about completed delivery. All communication is done in English or Polish via eBay messages, e-mail, Skype, Gadu-Gadu and Google Chat. By using auctions of ItemForge on eBay, Buyer affirmatively accepts these Terms and Conditions and acknowledges that they constitute a binding agreement between Buyer and ItemForge. ItemForge reserves the right to change these Terms and Conditions without notice and Buyer is responsible for regularly reviewing these Terms and Conditions.
If Buyer does not agree to the Terms and Conditions of this agreement, he/she is not permitted to use ItemForge's services. ItemForge makes no claims of ownership for any virtual items purchased through eBay auctions. All virtual items are owned by their respective owners. ItemForge is in no way affiliated with any publisher or developer of any game. Buyer is required to have computer, internet access and have game he/she is buying product for (some Account products are sold with already activated game keys, which are tied to that Account).
Buyer must know and provide his/her game mode (server) and any other necessary info, required for completion of the order (in-game character name etc.). If auction's price is 999€ or 9999€ then it means it is temporarily not available, treat it as pre-order.
VERIFICATION 1. If Buyer used any other payment method than bank transfer or Bitcoin (e.g. PayPal or Skrill), he/she may be asked to perform additional verification of identity within 24 hours after payment.
Verification may include: a) Confirming order from e-mail registered to Buyer's third party payment processor account (e.g. PayPal's primary e-mail address). B) Providing telephone number for a brief call verification. C) Sending photo/scan of goverment-issued document with Buyer's photo and name on it: National Identity Card (DNI - ID), Passport or Driver's License; Buyer can cover photo and any personal information except name, which must match account owner's name of payment method used. ItemForge reserves the right to cancel transactions if the verification process fails. In such eventuality the payment will be returned to the Buyer within 7 calendar days.
Buyer can refuse to perform verification by notifying ItemForge via eBay message or e-mail and the payment will be returned to the Buyer within 7 calendar days. After successful payment verification, order information verification (called 'order verification') will be performed. It includes checking information provided by the Buyer (e.g.
Game mode, login, password, nick). DELIVERY Delivery methods and time vary from auction to auction, details are described in every auction. Buyer will be notified via eBay message (or any other means of communication specified by the Buyer or other, applicable to the nature of the delivery, including but not limited to: in-game or instant messaging program message) when order is considered successfully delivered. Messages expressing gratitude, such as 'thank you', 'thanks', 'thx', 't4t', are all acceptable means of such notification. If there are no complaints (sent via eBay message) within 10 calendar days after ItemForge's notification, it is presumed that everything is as described and order is completed. Each auction has estimated delivery time (named usual and/or maximum) or average delivery time (named about / approx / around) in the description. ItemForge must to the best of its abilities, keep those values up to date and accurate, based on experience.
A) Estimated delivery presents real-time speed, for example 0-12 hours means that order will be completed (or delivery attempt will be made) between 1 minute and 12 hours from the verification of the payment, 365 days a year. B) Average delivery time is average time of completing previous orders of similar nature. C) Both estimated and average delivery time are not accurate deadlines. ItemForge guarantees that delivery will never take longer than five times of the described value, otherwise Buyer has the right to dispute order as delayed (read § 7.5).
ItemForge will inform Buyer as soon as delay is known and fulfill the order as soon as possible. D) Special requests and additional services are not included in basic estimated time of delivery.
They may delay order by 24 hours, if longer than that, then Buyer will be informed before purchase. E) Delivery deadline starts after successful order verification (read § 2). This deadline does not include global technical downtime of game servers, Buyer's inability to be online or provide required information (read § 3.5).
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The default delivery time only applies to the default product's version sold in any auction. Any variations (so called 'custom order' or 'pre-order') can be significantly harder to obtain. Therefore, the time needed for procuring and delivering such products can be several times longer.
Requesting such items implies that the Buyer understands and accepts the extended wait period. A) Terms (deliverables) of custom orders will be agreed via e-mail or eBay message, ItemForge must agree to those terms before contract is made (regardless if Buyer already sent the payment or not). B) ItemForge will do everything in its power to successfully complete pre-order or custom order. C) There is no deadline for pre-ordering products or fulfilling customer order but ItemForge reserves the right to cancel the order after 14 calendar days and provide full refund. D) If Buyer wants to cancel pre-order or custom order before 14 days since order verification, restocking fee of 10% or 10$ (whichever is greater) will be deducted from refunded amount. E) Some products are seasonal and as such, may not be available even when auction is active. Buyer will be notified about expected availability in red font (called warning), in first lines of auction's description (above game modes, below delivery).
All purchases during the time when warning is active are considered pre-orders. Accounts and accounts containing virtual items are recognized as delivered when an eBay message (or any other means of communication specified by the Buyer), containing log-in info and password is sent to the Buyer.
In some cases Buyer's cooperation in necessary to fulfill the transaction, details concerning delivery of each product in specific game are described in every auction. If transfer can't be made by fault of the Buyer within 180 days following a successful verification of the payment, ItemForge reserves the right to consider the order fulfilled and completed. Buyer's fault includes but is not limited to: a) no contact via eBay message in English or Polish. B) failure to provide information required for completion of the transaction. C) inability to meet in-game face to face, e.g. Buyer is available (online and responsive) less than 60 minutes a day and/or does not contact ItemForge when online (using other means than in-game chat). Service of improving Buyer's hero / avatar / in-game character or account are considered delivered when all milestones described in auction's title and description are fulfilled.
A) Any values or milestones described as average or estimated (e.g. Using word 'about') are considered as guidelines and are not binding deliverables. B) Things described as bonus / extra / perk etc., are not guaranteed and are not considered part of the description.
PRODUCT DESCRIPTIONS 1. ItemForge attempts to provide product descriptions as accurate as possible. However, we do not guarantee that product descriptions or other content of our auctions are up to date, accurate, complete, reliable, current or error-free. Delivered goods may differ from the ones described in the auction, especially in case of a patch or a live update of the game files by game provider, a so-called “hotfix”. If the Buyer is aware of the error before the purchase, he/she must notify ItemForge before paying for the product. Every game has its own unique rules and conditions that are described in the auction, which Buyer must follow to complete order successfully.
PRIVACY ItemForge will not share, disclose or sell any information collected online from Buyer to any other party unless it is required to complete our services. SERVICE TYPES 1. Power Leveling is any service that requires Buyer's account access (e.g login and password) to fulfill the order. Buyer's character will not be used to spam, steal, harass, cause grief or be involved in anything improper that will damage reputation of Buyer's character or account.
Buyer is obliged to provide empty slots for storage. If Buyer does not prepare totally empty inventory and storage room equal to at least 50% of inventory's space, ItemForge will not be responsible for destroying any items left in the inventory and/or storage space and can't assist with their recovery.
ItemForge will only access character which requires Power Leveling with exceptions: a) Accidental log-in to a different character. B) Use of a mule character to store/auction items found during leveling or cluttering inventory before Power Leveling is started (unless specified otherwise by the Buyer). C) Moving items to Power Leveled character that can speed up completion of the order, e.g.
Increased experience gained items or gold for extra space/starting equipment, if not provided (unless specified otherwise by the Buyer). D) Using Buyer's other characters to make delivery faster or improve described milestones (unless specified otherwise by the Buyer). ItemForge will not take, transfer, destroy or otherwise worsen Buyer's items, account or characters, equipment and in-game currencies, excluding exceptions above. 1.4 Buyer agrees that he/she will not access the account, recover password or in any way interfere with his/her account during the leveling process.
If Buyer's login information (e.g. Password) is changed or account is not accessible during ongoing leveling process, ItemForge will send an eBay message notifying Buyer of this. If ItemForge does not regain account access within 48 hours of the notification, ItemForge reserves the rights to either partially refund the Buyer on the remaining unfinished progress or treat the order as completed successfully. 1.5 It is Buyer's responsibility to change and protect password and/or any other login information after Power Leveling is completed and ItemForge will not be responsible for any losses incurred after completion of the delivery.
1.6 ItemForge guarantees that Power Leveling described as 'hand played' will be performed by human being, without the use of any third party (unofficial) software, application or script (includes but is not limited to multi-boxing, maphack, anything that automatically controls Buyer's character like bot). Boosting is any service where Buyer is controlling his/her own in-game hero / avatar / character / account, whilst ItemForge is performing actions that will attempt to improve it.
Every Boosting product has option (or alternative product) to be performed by ItemForge as Power Leveling. If no such option or product is present, Buyer can request conversion of Boosting order into Power Leveling with the same milestones, free of charge. 2.2 Buyer must follow instructions described in auction's description or given by ItemForge via in-game messaging system (English only) and is responsible for his/her actions which includes but is not limited to death of the game hero / character / avatar and possible failure of completion of the objectives. Boosting order is considered successfully delivered when ItemForge creates circumstances, that enable Buyer to take full advantage of the Boosting service (as described), but it is up to the Buyer to participate (or not).
If Buyer is slow to follow instructions, does not follow them at all or otherwise hinders the progress of the Boosting, ItemForge will treat Boost as fully and successfully completed after the upper time limit passes (two times of the specified Boosting duration), regardless of the achieved results. 2.3 Buyer may not afk (pause playing to do something else) more than total of 15 minutes (unless permitted otherwise in product's description) during one Boosting session after it starts or ItemForge may consider order as successfully delivered. Boosting session is considered as started once Buyer says that he/she is ready or otherwise confirm being ready to start the service. 2.4 In case of either Buyer or ItemForge lose internet connection or otherwise not be able to continue the service (which is out of their control), Boosting will be postponed until conditions enable its completion. 2.5 ItemForge will present Buyer with at least one delivery window of minimum 60 minutes plus duration of the service, within specified estimated delivery time.
2.6 After completion of Boosting, Buyer has specified time frame in which to collect rewards (after which Boosting is considered as delivered), ItemForge does not guarantee them to last longer. In case of no specific information in product's description, time frame is 15 minutes. Virtual Goods is service of transferring, rewarding or trading virtual items or currency, where Buyer must meet, accept, loot or otherwise participate with ItemForge inside the game world in order for it be successful. 3.1 Virtual Goods order is considered successfully delivered when Buyer agrees or participates in the transfer with positive result (Buyer gains access or confirmation of pending and irreversible transfer of Virtual Goods).
3.2 In case of either Buyer or ItemForge lose internet connection or otherwise not be able to complete the service (which is out of their control), transfer will be postponed until conditions enable its completion. 3.3 In case of multiple products purchase (not sold as a bundle or pack) or high amount of currency, ItemForge may deliver it in multiple deliveries and each counts as successful partial delivery.
Account refers to a transfer of ownership of any data or information associated with login on particular site or application, which gives Buyer exclusive control over the account. LIABILITY & DISPUTES Exclusions and restrictions below, apply to the liability of staff, employees, representatives and agents of ItemForge.
Although ItemForge makes sure that products come from safe sources (e.g. Not hacked or stolen and only trusted people access Buyer's account) and are delivered in the safest possible way, there is always a risk that buying such products or services may cause removal of said products or services, and/or termination of the Buyer's game account. ItemForge is not liable for any action from game providers against the Buyer and cannot get back Buyer's account/items/currency or deliver order again. ItemForge is no liable for loss of products after they are delivered, it is responsibility of the Buyer not to lose items. ItemForge does not offer online games and therefore is not responsible for any damage arising from the fact that a specific online game is not available or inaccessible. This is especially true for cases in which the affected online game is temporarily or permanently unavailable or available only to certain players or player groups. In case of a faulty or not as described product, Buyer has the right to dispute transaction within 10 days after product is successfully delivered.
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A) Buyer can start the dispute by sending e-mail to admin@itemforge.com with explanation of the problem and order number. B) ItemForge will start investigation of the issue within 7 calendar days. C) ItemForge may require additional information, screenshots or other proof of faulty product, Buyer must provide it within 30 days or case will be closed as resolved.
Once received, ItemForge will complete investigation within 15 calendar days from reception of the documents. D) If the fault is found on ItemForge's side, ItemForge will either fix, replace, re-deliver or issue a full refund within 24 hours after investigation is completed.
In case of delayed order (delivery not completed within five times of described delivery time), Buyer has the right to cancel the service and receive full refund within 24 hours. Buyer can start the delayed order dispute by sending e-mail to info@itemforge.com with explanation of the problem and order number.
This provision is only applicable to orders that were not delivered. If order was delivered successfully (marked as such on list of orders) but Buyer claims that he/she was not notified (read § 3.1), ItemForge will present delivery proof within 7 days (e.g.
Screenshot, e-mail or message log). In case of lack of such proof and product type Power Leveling or Account or Virtual Goods (delivered as mule account), buyer will receive a full refund within 24 hours. In case of lack of such proof and product type Boosting or Virtual Goods (products that require ItemForge to meet with Buyer in-game), ItemForge will finish investigation of the issue within 15 calendar days and in case of decision in Buyer's favour, he/she is entitled to a full refund within 24 hours. RESTRICTIONS No person, employee, agent or entity affiliated with any game publisher or developer is authorized to use ItemForge's auctions on eBay or any of our services.
RETURN POLICY You may cancel the contract within 30 calendar days of receipt of the order by writing an eBay message. You will then have 7 calendar days to return the goods and a full refund will be granted, with four exceptions: 1. Item(s) must be the same and in the same condition as delivered, otherwise you will be asked to pay compensation fee (refund amount lowered) or return will be refused. Return right does not apply to goods that are assembled to Buyer's specifications or clearly personalized needs - custom orders. You can cancel service in progress at any time, except after it is completed.
If it was not yet started you will receive a full refund, otherwise you will receive amount lowered by the cost of already performed service (based on pricing from auction or if detailed price breakdown per deliverable is not available, by percentage of total price and percentage of completed service, or amount of time elapsed and average delivery time, in case of rare items where progress cannot be measured any other way). The reimbursement of payment will usually be made within 24 hours (up to maximum of 14 calendar days), time limit begins upon receipt of virtual goods or cancellation request via eBay message (in case of services).
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